Plan S
Occasional help when something breaks.
6 €/ month
Payment for 1 month
- 2 requests monthly
- Response within 2 working days
- Mon–Fri 9:00–17:00
- 1 device
- Remote assistance on your device
- Technician visit coordination
- Priority line
Tech support by subscription
Technology that simply works.
Internet keeps dropping out, the printer won't respond or a new phone needs setting up? Call us, write to us or let us in remotely – we'll sort it out together.
- No commitment
- No automatic charges
- Payment receipt by e-mail
What we help with
One contact for everything at home that runs on electricity and the internet.
Diagnostics, setup and advice on what to do next. By phone, by e-mail or remotely, right on your device.
Internet and Wi-Fi
Outages, slow connection, weak signal in some rooms.
Router and home network
Setup, updates, passwords, guest and kids' networks.
Computers and laptops
Slow system, updates, software, error messages.
Phones and tablets
Setting up a new device, data transfer, apps and accounts.
Printers and accessories
Network connection, drivers, scanning, headphones and more.
E-mail and accounts
Logins, password recovery, setting up e-mail on multiple devices.
Security and backups
Suspicious messages, account protection, two-factor authentication, backups.
New devices
First start-up, recommended settings and an explanation of how it all works.
How it works
Three steps. No complicated contracts.
You choose a plan
Pay via a QR code in your banking app or by card. The receipt arrives by e-mail.
You get in touch when needed
Call or write to us. Depending on your plan, we can also connect remotely with your consent.
We sort it out with you
We fix the problem or suggest the next steps. If on-site work is needed, we'll coordinate a technician.
Plans
Choose how much support you need.
The same monthly price whether you pay monthly, half-yearly or yearly. You only pay for the period you choose.
Plan M
For households with several devices.
9 €/ month
Payment for 1 month
- 5 requests monthly
- Response within 1 working day
- Mon–Sat 9:00–19:00
- Up to 4 devices
- Remote assistance on your device
- Technician visit coordination
- Priority line
Plan XL
Priority support 7 days a week.
15 €/ month
Payment for 1 month
- 10 requests monthly
- Response same day (within 4 hours during availability hours)
- Mon–Sun 9:00–21:00
- Up to 4 devices
- Remote assistance on your device
- Technician visit coordination · priority
- Priority line
We are not registered for VAT. Prices are final. The subscription never renews automatically and you are never charged automatically.
QR code or card
Before your period ends, you'll get an SMS and an e-mail with a payment link. Pay with a single scan.
Nothing is charged automatically
The subscription does not renew automatically. If you don't pay, support simply ends – no penalties.
A receipt for every payment
You get an invoice by e-mail for every payment. Clear, with the plan and period.
Frequently asked questions
What people ask
How does the subscription work?
You choose a plan and a period (1, 6 or 12 months). Once you have paid, you are entitled to support within the scope of your plan for the whole period. Before the period ends, we'll remind you to pay for the next one.
What counts as one request?
One problem, from the moment it is reported until it is resolved or the next steps are recommended. If you call several times about the same problem, it is still one request.
What if I don't use up my requests in a month?
Unused requests do not carry over to the next month. You pay for the availability of support, not for the number of calls.
Is remote assistance safe?
We connect to your device only with your consent and only while resolving your request. You see everything we do and can end the connection at any time. Remote assistance is included in plans M and XL.
Is a technician visit included in the price?
No. The plans cover remote support. If on-site work is needed, we coordinate it in plans M and XL; we tell you the price of the visit in advance and you pay it only once you agree.
Can I change my plan?
Yes. You choose the new plan when paying for the next period.
Can I withdraw from the contract?
Yes, within 14 days of concluding the contract, without giving any reason. For details, see the Withdrawal from Contract document.
Keep your tech under control.
From 6 € a month. No commitment and no automatic charges.