Plan S
Occasional help when something breaks.
6 €/ month
Payment for 1 month
- 2 requests monthly
- Response within 2 working days
- Mon–Fri 9:00–17:00
- 1 device
- Remote assistance on your device
- Technician visit coordination
- Priority line
Pricing
Simple plans. Fair prices.
You pay for 1, 6 or 12 months. The monthly price is always the same and the subscription never renews by itself.
Plan M
For households with several devices.
9 €/ month
Payment for 1 month
- 5 requests monthly
- Response within 1 working day
- Mon–Sat 9:00–19:00
- Up to 4 devices
- Remote assistance on your device
- Technician visit coordination
- Priority line
Plan XL
Priority support 7 days a week.
15 €/ month
Payment for 1 month
- 10 requests monthly
- Response same day (within 4 hours during availability hours)
- Mon–Sun 9:00–21:00
- Up to 4 devices
- Remote assistance on your device
- Technician visit coordination · priority
- Priority line
We are not registered for VAT. Prices are final. The subscription never renews automatically and you are never charged automatically.
Comparison
Exactly what you get
| Feature | Plan S | Plan M | Plan XL |
|---|---|---|---|
| Price | 6 € / month | 9 € / month | 15 € / month |
| Half-year / year | 36 € / 72 € | 54 € / 108 € | 90 € / 180 € |
| Requests per month | 2 | 5 | 10 |
| Response time | Within 2 working days | Within 1 working day | Same day (within 4 hours during availability hours) |
| Availability | Mon–Fri 9:00–17:00 | Mon–Sat 9:00–19:00 | Mon–Sun 9:00–21:00 |
| Devices | 1 device | Up to 4 devices | Up to 4 devices |
| Channels | Phone, e-mail, remote assistance | Phone, e-mail, remote assistance | Phone, e-mail, remote assistance, priority line |
| Remote assistance | yes | yes | yes |
| Technician visit coordination | yes | yes | yes, with priority |
| Priority line | — | — | yes |
Technician visits and on-site work
Not included in the plans. We always tell you the price in advance and you pay it only if you agree to it.
One request
One problem, from the moment it is reported until it is resolved or the next steps are recommended. Unused requests do not carry over.
Payment
How payment works
You get a link
You receive a link by SMS and e-mail to a payment page with your chosen plan and period.
You pay
Scan the QR code in your banking app or pay by card. The variable symbol is filled in automatically.
You get a receipt
Once your payment arrives, we e-mail you an invoice and support is active for the whole period.
We are not registered for VAT. The prices shown are final. The contractual terms are set out in the Terms and Conditions. View T&Cs →